Amazon Customer Support Role

Job Description

Amazon is hiring for the position of Customer Service Associate – International Voice Process (Work From Home). This role involves providing voice-based customer support to international clients, resolving their inquiries, and ensuring a customer-first approach. Candidates must have excellent English communication skills and be comfortable working in night shifts.

Responsibilities

Handle international voice calls and respond to customer inquiries in a professional manner. Provide accurate information, solutions, and assistance to customers. Maintain customer satisfaction by delivering prompt and empathetic support. Follow standard operating procedures (SOPs) and comply with process guidelines. Document customer interactions in the system accurately. Work in rotational shifts, including night shifts, weekends, and holidays, as per business requirements. Meet performance metrics like call handling time, resolution accuracy, and customer satisfaction scores. Escalate unresolved issues to the concerned departments when required.

Skills Required

• Excellent English communication skills (both verbal and written). Active listening
• patience
• and the ability to remain calm under pressure. Problem-solving and analytical thinking. Basic computer knowledge and ability to navigate multiple tools/applications. Time management and multitasking ability. Flexibility to work in night shifts and rotational week offs. Ability to work independently in a Work From Home setup with good internet connectivity.